Terms of Service

Effective Date: JULY 18, 2025

Welcome to TUFT HAVEN! By accessing or using our website and purchasing our tufted rugs, you agree to the following Terms of Service. Please read them carefully.

Overview

These Terms govern your use of our website and services, including purchasing tufted rugs. By placing an order, you confirm that you agree to these terms and are at least 18 years of age or have parental consent.

Product Information

We strive to display our rugs as accurately as possible, but colors, sizes, and textures may vary due to screen settings or hand-tufted variations. All measurements are approximate. Expect two of same rugs to be slightly different.

Pricing & Payments

All prices are listed in US Dollars (USD) and are subject to change without notice.

We accept payments via [credit cards, PayPal, etc.].

Payment must be received in full before your order is processed.

Deposits on Custom Rugs & Personalized Rugs must be received before order is processed.

Shipping & Delivery

We ship worldwide. Shipping fees and delivery times vary by location.

You will receive tracking information once your order is dispatched.

We are not liable for delays due to customs, weather, or carrier issues.

Returns & Refunds

Please refer to our [Return Policy] for detailed information on how to return items. Items must meet return conditions to be eligible for return offers.

Custom Orders

Sales for custom rugs or personalized designs are final and cannot be returned or exchanged unless defective. Before Custom rugs or personalized designs are shipped, we require confirmation from consumer/buyer. If product was not confirmed, it will be not shipped. Your time is as valuable as ours, we try our best to ensure perfect quality in each personalized and customized rug.

Intellectual Property

All content on this site, including images, logos, text, and product designs, is the property of TUFT HAVEN and may not be used without written permission.

Privacy

Your personal information is handled according to our [Privacy Policy]. We do not share your data with third parties without your consent.

Limitations of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing Law

These Terms shall be governed by the laws of Florida, United States, without regard to conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: info@tufthavellc.com

Phone: (850) 528 - 0400