PRIVACY POLICY

Effective Date: JULY 18, 2025

TUFT HAVEN (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our custom tufted rugs.

1. Information We Collect

a. Personal Information

When you place an order or create an account, we may collect: Name, Billing and Shipping address, Email Address, Phone Number and Payment details (processed securely via third-party providers).

b. Non-Personal Information

We automatically collect data such as: Browser type and version, IP address, Pages visited and actions taken on our site, and referring website.

2. How We Use Your Information

We use your information to: Process and fulfill orders, Communicate with you about your order or account, Improve our products and website, Respond to customer service inquiries, Send marketing emails (you may opt out anytime), and Comply with legal obligations

3. Sharing Your Information

We may share your data with:

Trusted third-party service providers (e.g., shipping carriers, payment processors) who help operate our business

Law enforcement or government agencies, if required by law

We do not sell your personal information to third parties.

4. Cookies and Tracking

We use cookies and similar technologies to: Remember your preferences, Track website performance, and Analyze site usage for improvements.

You can adjust your browser settings to block cookies, but some website features may not function properly.

5. Data Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to: Access your personal data, Correct inaccuracies in your data, Request deletion of your data, and Opt out of marketing communications

To exercise your rights, please contact us at info@tufthavenllc.com

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect information from minors.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@tufthavenllc.com

Phone: (850) 528 0400

Address: 608 1E Railroad Square, Tallahassee, FL 32310